Merchandise & Music Store Terms & Conditions.
In this section we describe relationships with our customers, and the conditions on which we wish to do business with them, ensuring that we are able to offer the best possible service on terms that we believe are reasonable for everyone, and our commitment to fair trade, and eliminating modern slavery in our supply chain. To view our privacy policy, copyright, and licensing conditions click here
​
14 Day Money Back Guarantee on Mail Order and Online Purchases
In accordance with the Consumer Rights Directive 2014, most goods can be returned for any reason within 14 days for a refund, including standard delivery cost. Returned goods must be in their original condition and should have their original packaging. We recommend that when arranging delivery back to us that you make sure your goods are insured to their full value whilst in transit. Please see essential information on returning an item and packing a returned item.
​
Please note that this Money Back Guarantee does not apply to electronic media that has been opened (see below). Content in the form of CDs or DVDs also cannot be returned if the item has been opened.
​
Payment
​
Once your order has been accepted, payment must be received in full before any goods can be dispatched. All Prices are quoted in UK Pounds (£) and include all UK taxes & VAT. Payment will only be accepted in UK Pounds (£) via PayPal. All payments will be processed in the UK.
​
Shipping
​
We use the Royal Mail as our delivery partners, except under exceptional circumstances such as disruption of service through strike action, etc. Postage and packing is free to UK Mainland addresses. Please ask us for postage costs to anywhere else in the UK before purchase to avoid disappointment. For logistical and licensing restriction reasons we do not ship outside of the UK.
​
Returns & Refunds
​
Refunds can only be made by the method originally used to pay for the goods. Credit/debit card refunds will be processed immediately once we have received the goods back and inspected them. It can take up to, but no longer than, 14 days for the funds to show on the customer’s account. Goods that have been altered from their original condition in any way cannot be returned.
​
Goods cannot be returned as faulty where a specific defect in the product was brought to the attention of the customer at the point of sale. The customer has a duty to take reasonable care of the products while in their possession and during the cancellation period to maintain them in the condition in which they were supplied. If goods are damaged or use of the goods has gone beyond the right to reasonably inspect and assess the goods, we reserve the right to seek recompense.
​
The customer has a duty to re-package any returned goods in such a way as to avoid any damage to the goods whilst in transit back to us (ideally all the original packaging should be used). If the original packaging is not used the goods must be packaged in such a way that provides the same or equal protection as the original packaging. If this duty to pack the returned goods in an appropriate manner is not met, we reserve the right to return the goods to the customer without refund and/or to seek recompense.
​
Fair Trade & Modern Slavery
​
We are committed to fair trade and ensuring that there is no modern slavery or human trafficking in our supply chain or in any other part of our business. In light of the obligation to report on measures to ensure that all parts of our business and supply chain are slavery-free, we operate and regularly review supplier policies and procedures to assess their effectiveness in identifying and tackling modern slavery issues. Our business policies and procedures demonstrate our commitment to act ethically and with integrity in all our business relationships and to implementing and enforcing effective systems and controls to ensure slavery and human trafficking is not taking place anywhere in our supply chains.
​
Some of our policies that support this approach include ensuring that the following conditions are regularly checked and accounted for:
National local minimum wage standards
Freedom from Discrimination
Freedom from forced and compulsory labour
Child Labour and Child Protection
Freedom of Association and Collective Bargaining
Conditions of Employment including Occupational Health & Safety
​
English Law
​
In the unlikely event of a dispute arising which cannot be resolved by any other means, such disputes shall be dealt with under the jurisdiction of English Law.